Our third-party support system that keeps your network up and running. We provide high-quality and reliable maintenance designed to meet your budget and performance requirements. Cut maintenance contracts in half without reducing quality. Whether you need coverage on routing, switching, wireless or security products, know that your network hardware devices are supported.
Get the maintenance and support flexibility your network needs – full coverage customization, including advanced hardware replacement, 24/7 technical support by certified network engineers.
We not only supports current-generation but also, End of Life products that manufacturers no longer support. Take advantage of cost savings and network life extensions to optimize network performance and maximize your ROI.
Quicker Response Times – Our initial call response is within 30 minutes of incident.
Rapid Routing – We respond and engage the appropriate support team to get your incidents resolved faster.
Onsite Delivery – A field engineer is onsite within two hours of the initial call. Our average time to resolution is under four hours. Proprietary call-home tool included to provide proactive alerts and error analysis.
- 24/7 Technical Support with CCIE and CCNP certified engineers
- Quick replacements with mission-critical service levels and a relaxed RMA model
- Robust local inventory of Cisco replacement parts stored at service centers, regional depots and forward stocking locations
- Dedicated Spare Parts Onsite
- Dedicated FE Onsite